Booking Terms

General Policy

Corstorphine Hotels Group

Terms and Conditions, Amendments &Cancellation Policy

The terms and conditions below applies to all bookings made through the hotel website, phone or any agent

ON ARRIVAL AT THE HOTEL

On arrival at the Hotel you would need to present your ID and your booking confirmation to the reception staff. For check-in you will be required to complete a booking form where you will register your details and provide a valid credit card for any incidental or additional costs which may occur during your stay.

We reserve the right to charge your credit/debit card for any damage done to your room during your stay or for any items that are missing when you leave.

CHECK-IN AND CHECK-OUT

The check-in starts from 3pm until 11.30pm. Any late arrivals must be arranged directly by phoning the hotel. All guests should check-out by 11am.

Early check-in is possible based on availability-charges apply

AGE POLICY

Any person under the age of 18 mustbe accompanied by an adult to stay in the Hotel.

CANCELLATION AND DEPOSIT POLICY

Single, Double,Twin, Deluxe Single, Deluxe Double, Deluxe Twin: Advance Purchase - Fully pre-paid, Non-Refundable and Non-Transferable.

Single, Double and Twin Room 5FREE: You may cancel free of charge 5 days or more before arrival. You will be charged the total price of the reservation if you cancel less than 5 days before arrival. Prepayment:You will be charged the total price of the reservation in the 5 days until arrival.

Triple, Quadruple,Family Suite, Deluxe Triple and Deluxe Quadruple: Deposit Policy- 50% of the total price is charged on the day of booking and is non-refundable.The remaining balance will be charged on the day of arrival. In case of no-show, the total price of the reservation will be charged.

CORONAVIRUS(COVID-19): If you`re planning on travelling, contact your insurance provider or check your insurance policy thoroughly to see how the virus could impact your cover and consult the latest coronavirus updates on the GOV.UK website.We strongly advise customers to take a travel insurance.

AMENDMENTS

If, after your booking has been accepted and confirmed, you wish to change any element of the booking, we shall do our utmost to satisfy your requirements provided we receive notification in writing from the person who made the booking. However not all amendments can be guaranteed due to unavailability, short notice and advance purchase rates.

Depending on the nature of the change(s), Corstorphine Hotels Group reserve the right to make a charge if it occurs within 8 weeks of the commencement date of your stay at Corstorphine Hotels Group.

Any additional person added to the booking will incur a charge.

SPECIAL REQUESTS

We will do our best to cater for special requests as much as we can but they cannot be guaranteed.

PARKING

We provide limited paid car park facilities (£15 per car per night) at the Cumberland Hotel on a first-come first-serve basis.Please book your space at reception on arrival and display parking voucher inside of front windscreen.We cannot guarantee a space for everyone. If the car park is full then the guest would need to find a space on the street nearby.

We do not accept vehicles such as van, lorry and buses which are longer than a saloon car. Parking available for cars only.

The management cannot accept responsibility for damage of any vehicles.

Ownerspark their vehicles at their own risk.

Please note we do not provide secure parking for bicycles or motorbikes, we have a bike rack for bicycles and motorbikes are parked in parking bays at the owner's risk.

PET POLICY

No pets are allowed in the Hotel except guide dogs for any type of disabled person.

BREAKAGES &DAMAGES

Guests are reminded that the Corstorphine Hotels Group reserves the right to use your credit/debit card to charge you for any breakages or damages caused to any items/hotel property during your stay.

Guests losing room key will be charged a fine of £50 to cover the cost of key and lock replacement.

SMOKING POLICY

Please be aware that all areas and bedrooms are non-smoking, this policy allows us not only to meet legal requirements but also to create a comfortable environment for all our guests. We have provided a designated smoking area with wall mounted ash tray outside the Hotel for smokers.

A fine of £200(cleaning charge) will be applied to your card for smoking in the bedroom or anywhere inside the hotel and you will be asked to leave the Hotel.

GROUPS

Group bookings for special celebrations must be made directly with the Hotel and

guests are informed that they must abide by the hotel rules and regulations.

ADDITIONAL INFORMATION

Please be aware that the hotel does not have lift or escalator.Rooms on higher levels are only

accessible by stairs, therefore if you require a room on the ground floors please specify upon booking or by phone.

FREE WIFI available throughout the hotel.

COMPLAINTS

Any complaints regarding your stay should be made to the Duty Manager so that it can be resolved in time.

Cards Accepted